What you will learn.

Find out how great leaders—at any level—establish, put into action and sustain values and vision.

  • Identify the personal and organizational values that drive you as a leader
  • Understand the values-infused role of a leader in culture-building and team support
  • Establish your own legacy as a leader

Learn how to create a sustainable culture that engages, inspires and empowers.

  • Shape your work culture based on desired employee behaviors and select people who are a right fit
  • Improve communication, empower employees and strengthen morale
  • Create a supportive environment through genuine care and recognition programs

See how an amazing customer experience is achievable for every team, department or organization.

  • Assess and improve your organization’s commitment to quality service
  • Differentiate and elevate your service to become a provider of choice
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service

Thursday, September 19, 2019

8:30 a.m. – 4:30 p.m.

Learn How to Set Your Organization Apart!

Agenda Overview
Purchase Tickets
Become a Sponsor

Looking to purchase a table of 8 or group pricing? Contact us at info@creatingmagic.ca


Thursday, September 19, 2019
8:30 a.m. – 4:30 p.m.

Ticket Price

Single Ticket $425 + HST

Each Ticket Includes

Seminar material
Book Signing Opportunity
Creating Magic Book (Optional)


Oakville Conference Centre
2515 Wyecroft Rd,
Oakville, ON L6L 6P8
View on Google Map

Easily accessible from the QEW and Go train service.

About Lee Cockerell

Lee Cockerell is the retired Executive Vice President, Operations for the Walt Disney World® Resort, a position he held for ten years. Mr. Cockerell, upon joining Disney in 1990, opened the Disneyland Paris project in Paris. Disney World employs 7,000 managers and 60,000 cast members (employees) in Orlando. Prior to joining Disney, Mr. Cockerell spent eight years with Hilton Hotels Corporation and seventeen years with Marriott Hotels and Resorts in Various executive positions. Mr. Cockerell developed the Disney Great Leader Strategies which is the basis for his book and for many leadership development seminars conducted at the world-renowned Disney Institute, which trains more than 100,000 top-level managers and executives from a wide range of industries each year.

Mr. Cockerell is a popular keynote speaker, he frequently addresses Fortune 500 corporations, government agencies, educational institutions and nonprofits across the country and is often asked to speak on behalf of the Disney Institute.

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